At SIMPLY DRESS SALE, we celebrate you and every special moment you dress for. We understand that the journey to finding the perfect gown for your prom, wedding, military ball, or any unforgettable occasion is deeply personal. Our commitment extends beyond creating beautiful dresses—we strive to make your entire experience, from browsing to delivery and beyond, seamless, secure, and utterly joyful.

This policy outlines our shipping methods and our fair, straightforward returns process, designed with your complete satisfaction in mind.

Shipping Information

We proudly serve a global community of style-conscious individuals (with delivery restrictions only to a few remote areas). Once your order is placed, our team springs into action to prepare your carefully selected dress for its journey to you.

Order Processing & Delivery Timelines

  • Order Processing: All orders are processed within 1-2 business days after payment confirmation. You will receive a notification once your order ships.
  • Shipping Methods & Delivery Windows:
    • Standard Shipping: We ship via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment. A flat shipping fee of $12.95 applies.
    • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically occurs within 15-25 business days after shipment.

Please note: Delivery times are estimates and may vary slightly due to customs processing, holidays, or unforeseen carrier delays. You will receive tracking information to follow your dress’s journey.

Our Returns & Exchanges Promise

Your trust is our priority. We aim to make the process of returning or exchanging an item as straightforward as finding your dream dress. Our policy is built on simplicity, fairness, and a genuine desire to ensure your celebration is perfect.

Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unaltered, and in original condition with all tags attached and in the original packaging.
  • How to Start: You must contact our customer service to initiate a return/exchange and receive a Return Authorization (RA) number.
  • Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the return is due to our error (e.g., defective or incorrect item).

Step-by-Step Return & Exchange Process

1 Review & Contact Us (Within 15 Days)

Please inspect your item upon arrival. If you wish to return or exchange it, contact our dedicated customer service team at [email protected] within 15 days of the delivery date. Include your order number and reason for the return/exchange. Using the template below will help expedite your request.

2 Receive Your RA Number & Instructions

Our team will review your request. If it meets our policy, we will email you a unique Return Authorization (RA) Number and detailed return instructions. Returns sent without an RA number cannot be processed.

3 Package and Ship Your Return

Securely package the item in its original packaging with all tags. Enclose a copy of your packing slip or a note with your Order Number and RA Number. Ship to the address provided. We strongly recommend using a trackable and insured service, as we are not responsible for items lost or damaged in transit back to us.

4 Our Inspection & Your Refund/Exchange

Upon receipt, our quality team inspects the item within 3-5 business days.

  • For Returns: Upon approval, your refund is processed.
  • For Exchanges: We ship your requested replacement, subject to availability. If out of stock, we will contact you to discuss alternatives or issue a refund.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear SIMPLY DRESS SALE Team,

I would like to request a return/exchange for an item from my recent order.
Order Number: [Your Order Number]
Item Name: [e.g., Sequin Cocktail Dress]
Size/Color: [e.g., Size 8, Navy Blue]
Reason for Return/Exchange: [e.g., Size doesn’t fit]

I have reviewed the Returns & Exchanges policy and confirm the item is unworn, unaltered, and has all original tags attached.

Please provide me with a Return Authorization Number and the return shipping instructions.

Thank you,
[Your Full Name]
[Your Email Address]

Refund Timeline & Method

Your satisfaction is our celebration. Once your return is approved:

  • Processing Time: Refunds are processed within 5-7 business days after inspection approval.
  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, PayPal).
  • Appearance on Statement: Depending on your bank/provider, it may take an additional 5-10 business days to appear. PayPal refunds are typically faster. You will receive an email confirmation once issued.

Important Exceptions & Non-Returnable Items

To ensure the integrity, hygiene, and special nature of our occasion wear, the following items cannot be returned or exchanged:

  • Altered or Customized Dresses: Any dress that has been tailored, hemmed, or customized to specific measurements.
  • Worn or Damaged Items: Dresses showing signs of wear, perfume, makeup stains, or damage not attributable to a manufacturing defect.
  • Final Sale Items: Any item explicitly marked “Final Sale” at purchase.
  • Intimate Apparel: For hygiene reasons, any worn or tried-on intimate apparel (e.g., slips) sold separately.

Defective or Incorrect Items: If you receive a faulty or wrong item, contact us immediately at [email protected]. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.

International Returns

Customers returning items from outside the United States are responsible for all return shipping costs, customs duties, and taxes. We cannot declare packages as “gifts” or with a lower value. Refunds will be issued in USD to the original payment method.

Need Help? We’re Here for You.

Your journey to the perfect dress should be joyful. If you have any questions, please contact our dedicated customer service team.

Email: [email protected]
Address: SIMPLY DRESS SALE, 1571 Mahlon Street, Martinsburg, US 43037

We are committed to making your entire experience—from selection to delivery and beyond—seamless, secure, and memorable.

SIMPLY DRESS SALE • Celebrating You, Simply. Worldwide.